Shipping Policy

ORDER PROCESSING & SHIPPING POLICY - Order Processing

Please allow 24–48 hours for us to process your order.
You will receive an order confirmation email, and within 2 business days, we’ll send you an update with your shipping details once your order has been dispatched.

Shipping Time:

Estimated delivery time: 3–7 business days

Orders are shipped via FedEx or DHL

A tracking number will be sent to you via email once your order has been shipped

Our inventory is located in the EU, meaning shipping times may vary depending on your delivery address.

International Free Shipping:

Additionally, we provide worldwide free shipping on all orders over 300€.

For customers within the EU:

Orders shipped to addresses within the European Union are not subject to any additional customs charges, import duties, or VAT beyond what is already included at checkout.

However, import duties or customs charges may still apply depending on your country’s regulations.
SHAGURA is not responsible for any customs fees or additional taxes applied once the shipment reaches your country.
All related charges are the customer’s responsibility.

For customers living outside the EU:

If your order is shipped from an EU warehouse but your delivery address is outside the EU, you are fully responsible for handling the customs clearance process and covering all related costs, including import duties, VAT, and any service fees required by local authorities.

We recommend reviewing your local customs policies for international e-commerce shipments before placing an order.

Returns & Refunds:

We accept returns within 14 days of delivery, provided that:

The item is unused

It is in its original condition

It includes all tags and packaging

Once approved, we will refund the full order amount minus a flat €15 return shipping fee.

Damaged or Incorrect Items:

If your order arrives damaged or incorrect, please contact us immediately at info@shagura.com with:

Your order number

A photo of the item’s condition

We review these cases individually and aim to find the best possible solution for you.

Need Help?

If you have any questions regarding shipping, returns, or import fees, feel free to contact us at info@shagura.com.
We’re always happy to help you!