Returns & Refunds Policy
RETURNS & REFUNDS POLICY
We offer a 14-day return policy, which means you have 14 days from the date of receiving your order to request a return.
Eligibility for Returns:
To qualify for a return, your item must:
Be in the same condition as when you received it
Be unworn or unused
Include all original tags
Be returned in its original packaging
Include your receipt or proof of purchase
How to Start a Return:
To initiate a return, please contact us at info@shagura.com.
Once your return is approved, we will send you a return shipping label and clear instructions on how and where to send your package.
⚠️ Important: Items sent back without prior approval will not be accepted.
For any questions regarding returns, feel free to email us at info@shagura.com — we’re always happy to assist you!
DAMAGED OR INCORRECT ITEMS:
Please inspect your order upon delivery and contact us immediately if:
Your item is defective
Your item is damaged
You received the wrong product
This allows us to quickly review the issue and provide the best possible solution.
EXCHANGES:
The quickest way to get the item you want is to return your original order and, once your return is accepted, place a new order for the desired product.
REFUNDS:
Once we receive and inspect your returned item, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 14 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
A flat €15 return shipping fee will be deducted from your refund amount.
If it has been more than 14 business days since your refund was approved and you haven’t received it, please contact us at info@shagura.com.